Interim Business Analyst
This housing provider in the Hampshire area is looking for business analysts to work on projects related to their customer services strategy for period of 3-6 months.
Using Lean Six Sigma Methodologies, these individuals will be undertaking critical work to assist in the drive for continuous improvement to processes and systems, supporting change delivery and acting as the link between the business and IT. They will investigate specified business functions, processes and barriers to service improvement and identify new opportunities for innovative, lean ways of working.
As well as looking at projects and processes relating to their offer to customers, there are a number of systems changes that will require attention. Experience of working on systems implementations, changes and developments would be advantageous, in particular with Open Housing.
The individuals will require excellent communication skills, running process review workshops with stakeholders to ascertain their requirements.
An individual with Housing sector and Open Housing systems experience would be the ideal candidate, however a good track record of leading business improvement in customer services/call centres would be considered an excellent alternative. It is expected that they will use Lean Six Sigma methodology and and hold at least a green belt.
It will be possible to do this assignment with some flexible working
|Remuneration:||£450 per day|
|Sector:||Charity & Not-for-profit, Government|
|Discipline:||Project and Programme Management|
|Date Added:||11 Mar 2020|
|Closing Date:||08 Apr 2020|
NED Horizons: Looking Ahead to 2020
15 Aug 2019
Over the last 10 years, the role of the non-executive director (NED) in financial services has changed significantly. Our recent event explored what it means to be a NED and provided practical advice on transitioning from executive to non-executive positions.